Refund Policy

1. Overview

At Flak’d LLC, we handcraft each order with care to ensure you receive fresh, high-quality pastries. Because our products are made to order and perishable, all sales are generally final. However, we understand that sometimes things don’t go as planned, and we’ll always do our best to make it right.

2. Refund Eligibility

Refunds are only available under the following circumstances:

• Order Fulfillment Issue: If we are unable to complete or fulfill your order for any reason, we will issue a full refund to your original payment method.

• Cancellation Before Preparation: If you contact us before we begin preparing your order and we agree to cancel, we can issue a refund or credit at our discretion.

Once your order has been baked or prepared for pickup, it is no longer eligible for a refund.

3. Missed Pickups

Orders that are not picked up at the agreed-upon time and location are considered abandoned and are not eligible for refund or replacement, as our products are made fresh and cannot be resold.

4. Quality Concerns

If you experience a problem with your order (e.g., incorrect item or quality issue), please email us at flakdllc@gmail.com within 24 hours of pickup with:

• Your order number

• A description of the issue

• Photos (if applicable)

We’ll review your concern and, if appropriate, offer a replacement or partial refund.

5. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind or personal taste preference

• Failure to pick up your order

• Allergic reactions (ingredients are clearly disclosed on our website and product labels)

6. Processing Refunds

If a refund is approved, it will be processed through your original payment method. Refunds may take 3–10 business days to appear on your account, depending on your bank or payment provider.

7. Contact Us

If you have questions about this Refund Policy or your order, please contact us at:

Flak’d LLC
Email: flakdllc@gmail.com